We want you to be absolutely delighted with your haunted party supplies. If you’re not, our return policy is here to help.
Return Conditions:
Returns are accepted within 30 days of the delivery date.
Items must be in brand new, unused condition with all original packaging and seals intact. Due to hygiene and safety concerns, we cannot accept returns on opened costumes, wigs, or special effects makeup.
All holiday-themed items, including all Halloween merchandise, are non-returnable and are considered final sale. Items on clearance or special promotions are also not eligible for returns.
Refund Process:
Customers are responsible for the cost of return shipping. Original shipping fees are non-refundable. Once your return is received and inspected, a refund will be issued to your original payment method. Please allow up to 7-14 business days for the refund to be processed and reflected in your account.
Damaged Items:
If your item arrives damaged, please notify us within 48 hours of delivery. We will require clear photos of the damage to the item and its packaging. We will either issue a refund or ship a replacement, and you do not need to return the damaged item.
Incorrect Items:
In the rare event that you receive the wrong item, please contact us immediately. We will arrange to have the correct item shipped to you and provide a prepaid return label for the incorrect one.
Lost Packages:
If your order is marked as “Delivered” but you haven’t received it, we recommend you first check with your neighbors or building management. If the package is still missing after 24-48 hours, please contact us so we can open an investigation with the shipping carrier. Refunds for lost packages will be processed once the carrier has completed their investigation.